Returns & Exchanges
At Bones Coffee Company, we stand by the quality of our small-batch roasts and want you to be completely satisfied with every sip. If your order isn't quite right, we offer a 30-day window for returns and exchanges on non-perishable merchandise and unopened coffee products.
Review Policy
Ensure your items are in their original packaging and were purchased within the last 30 days; please note that for safety reasons, opened bags of coffee cannot be returned.
Contact Support
Reach out to our customer experience team via email with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization.
Package Your Items
Securely pack the items you wish to return, including a copy of your packing slip, and apply the provided shipping label to the outside of the box.
Receive Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method or issue a store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing